SHIPPING AND RETURNS


Once you have clicked on the "confirm" button, it might be not possible to edit or cancel your order. If you want to change some parameters, Customer addresses, etc., please check whether such an option is available in your account. We are not bound to make such modifications in your order, but we will do our best on a case-by-case basis. Replacement of Products and credits to the Member's account for Products claimed as damaged or not received are subject to Reflection investigation and discretion.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Reflection to import the goods on his behalf. Further, the consignee/buyer agrees Reflection may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods. 

The risk of loss and title for such items pass to you upon our delivery to the carrier. It is your (if you are a User) or your Customer's (if you are a Merchant) responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the Product was delivered. In such case Reflection will not make any refunds and will not resend the Product.

Reflection will review replacement/return requests only if (a) there is a missing or broken Product, or a print error if Reflection is at fault and (b) Reflection receives a complaint within 30 days from the day the Product was delivered or within 30 days after the estimated delivery date, if the Product is missing.

We will prepare Your order ASAP, usually in 1-2 business days. We work with the best couriers in the world. Standard shipping time ranges 1-5 business days in EU and 3-5 business days to NA. If you want to change details in the shipping feel free to contact us.

📅 If you order the product on holidays it may take a little bit more time to be delivered.
✉️ You can always feel free and drop a line for more information.